| January 22, 2024 Hello Client, Here’s my update – I know its been a while as you’ll see below, but I’ve been busy!! But first of all,  Mexico Mike Please keep “Mexico” Mike Nelson in your thoughts and prayers. His health is not excellent at the moment. Find him here if you want to buy his books or send him some love. Welcome Mex-Insur Clients We have a fantastic new physical office after the Mex-Insur and Rapido acquisition. California clients, you can pick up your policy at the drive-through on your way down to Mexico – easy off and on at the Bonita, which exists off the 805 South just about 10 miles north of the border. Read more.  Anonymous Feedback Request I like feedback. I want to create a world-class experience in person, online, over the phone, or through virtual channels. And your input over the years has brought us a long way. So please, let’s keep it coming! This is an anonymous survey, so don’t hold back. (click here) New Insurance Agents  You deserve better customer service. Enter Josh and Salma, two incredible human beings. They are delightful, professional, licensed insurance agents in multiple states. And they speak Spanish beautifully. About Us. (Another) New Logo  With the new office Headquarters along the 805 freeway in San Diego – I needed to invest in signage. I hired a branding consultant. More New Numbers Don’t worry. The old 858-663-6453 number will continue to work with text and voice – but it will be routed to a staff mailbox, so any of us might answer. You might also see us call from:619-691-7747 (the old Mex-Insur number (since 1956) and 619-488-6500 (the Rapido number which is also used for text). New Hours – Experimenting Effective January 20, 2024, we are opening again on Saturday.Saturday: Open from 7 am PST (9 am CST) through 1 pm PST (3 pm CST). Effective January 24th, we will expand hours on Thursday and Friday until 8 pm PST (10 pm CST). Thursday-Friday: Closing at 8 pm PST/10 pm CST instead of 5/7 PM PST/CSTYou can access your portal 24/7 and do almost everything you need. Domestic Insurance Unlicensed insurance for California. Suspended license? Mexican license? SR22? That is no problem. We have an insurance product available. Please call Salma (619-488-6500 x101) or email her at salma@mexinsurance.com. |
It will take a little while to see that Josh and Salma are customer service upgrades. The Mexico programs and the technology were a big adjustment, but they learned it all quickly, and now they are eager to serve you as I have done for many years. I appreciate your patience as they learn your names. My door is always open, so please call me directly if you have any questions or want to catch up. Respectfully, Charles Lundy Phone. 858.663.6453 x103 Email: charles@mexinsurance.com 99 E Bonita Road * Chula Vista, CA 91910 |
