Fri, 25 Dec 2020 10:30:33 +0000
Mapfre Auto Insurance Terms and Conditions
Mapfre offers great coverage for foreign plated vehicles driving in Mexico
Mapfre covers automobiles, motorcycles, and RVs.
File a claim: In case of a claim, call 01-800-02-663-58 or 01-80002-665-51 from within Mexico (011-5255-5230- 7000 ext. 2108 from a US cell phone).
Roadside Assistance: 01-800-02-663-58 and/or 01-800-02-665-51
To follow up on a claim: 011-52-55-5230-7000 ext 2108
TÉRMINOS Y CONDICIONES EN ESPAÑOL
Who is Mapfre?
MAPFRE is a global insurance company present on five continents. It is the benchmark insurer in the Spanish market, the leading multinational insurance group in Latin America and one of the top 10 insurance companies in Europe in terms of premium volume. MAPFRE employs more than 37,000 professionals and services 37 million clients. In 2016 MAPFRE’s revenue amounted to $30 billion, with the net earnings of $861 million
What services do they offer?
AUTO COVERAGE FOR TOURISTS IN MEXICO
Filing a Claim
When you report your claim to us, our Claims Service Center Representatives will work with you to gather the initial claim information and will assign a Claim Representative to handle your needs.
Additionally, a MAPFRE Insurance Appraiser will be assigned to inspect your vehicle and write a damage appraisal or you may qualify for one of MAPFRE’s expedited repair or appraisal options which are detailed below.
Where can I have my vehicle repaired?
MAPFRE Insurance insureds are free to have their vehicle repaired at any auto repair shop of their choice. Bring the damage appraisal written by the MAPFRE Insurance Appraiser to your chosen shop. If the repair shop’s estimate is different from the one written by the MAPFRE Insurance Appraiser, our staff will work directly with your chosen shop to attempt to reach an agreed price.
Common Q/A’s
What is covered? Clause 2 explains everything in detail.
What is Partial theft? Go to Clause 1 → Partial Theft Partial theft is when something that is attached to your car is stolen such as a radio, tires, engine, etc…
What if someone steals my possessions out of my car? These personal property items are NEVER COVERED by an auto policy. These items fall under your homeowner’s policy. This is true of EVERY Mexico and US car insurance policies.
Is a rental car provided if I get in an accident? See Coverage -> Rental Car
What does Indemnify mean? To make one whole/ to right the wrong. In the event of a loss, the insurance company will attempt to restore the property to it’s condition before the loss.
What is a total loss? When the property is stolen or damaged to the extent that it cannot be repaired.
What does Shall mean? Shall means must. The action is mandatory.
What does May mean? May means that It is possible. There is a choice to complete the action or not.
Do Motorcycle policies have medical coverage? No.
What is the statute of limitations? This is the time period you have after the loss to pursue legal action
