Mexican Insurance Claims

Mexican Insurance Claims

How to file a Mexican Insurance Claim with Qualitas

Mexican Insurance Claims Process – step by step

  1. First, regardless of fault, call the Mexican Insurance Claims Hotline immediately. If you neglect to report the incident immediately you may nullify your claim.
    1. From Mexico dial:  01-800-288-6700 or 01-800-800-2880
    2. If you are in an area where you receive US cellular signal you can also call the US hotline number which routes to Mexico: 1-866-317-0105
  2. Second, wait for the Mexican Insurance Claims Adjuster to arrive at the scene
    1. Give the copy of your Mex-Insurance Declaration Page
    2. Do not make agreements with the third party, let Quálitas handle the settlement 
    3. Quálitas will take photos and assess the damage
    4. If you are arrested (at-fault) Quálitas will send staff lawyer* 
    5. If medical assistance is required, Quálitas will send medical transport*
  3. Finally, the mexinsurance claims adjuster will finish the evaluation. He/she will provide any help needed and before leaving the scene will give you his/her contact information and a claim number.
    1. If the claim involves a rental vehicle, send the claim number and assigned adjuster information to your rental company as soon as possible.

If the vehicle is not repairable, Qualitas can arrange for your return home and reimburse you for your accommodations.

*Subject to Terms and Condition of the Quálitas Tourist Auto Policy.

**Subject to Terms and Conditions of the AVQ (Mexican Roadside Assistance) Package  

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